IMPORTANT: No Returns, No Exchanges After Delivery
All sales at MJ Queen are final. Please review your order carefully before confirming purchase.
1. No Returns After Delivery
Once your order has been delivered, returns are not accepted under any circumstances. This policy applies to all products regardless of the reason, including:
- Change of mind
- Product does not fit
- Color differs from expectations
- Product quality perception
- Any other personal preference
2. No Exchanges After Delivery
We do not offer exchanges for any delivered products. If you wish to purchase a different item, please place a new order through our website.
3. All Sales Are Final
All purchases at MJ Queen are final. This is standard practice in luxury fashion retail, where each piece is carefully curated and inspected before delivery. We encourage you to:
- Review product details and measurements carefully
- Check available size guides
- Contact us via WhatsApp before ordering if you have any questions
- Review all product images thoroughly
4. Wrong Item or Damaged Item Claims
Claims for wrong item received or damaged product must be reported within 24 hours of delivery.
To file a claim, you must provide:
- Clear photos of the delivered package
- Photos of the product showing damage or wrong item
- Unboxing video as proof (mandatory)
- Order number and delivery details
5. Unboxing Video Requirement
For any quality or wrong item claims, you must provide an unboxing video recording the entire unboxing process from the sealed package to the fully revealed product. This video must:
- Show the courier package before opening
- Show the shipping label with tracking number
- Show the moment of opening the package
- Show the product from all angles
- Be continuous without edits
Claims without unboxing video will not be entertained. This policy is in place to ensure genuine claims are processed efficiently.
6. Reporting Process
To report a wrong or damaged item, contact us via WhatsApp within 24 hours of delivery with:
- Your order number
- Clear photos of the issue
- The unboxing video
- A brief description of the problem
7. Contact Information
For urgent quality or delivery issues, please contact us at:
- WhatsApp: +91 7083477874
- Address: Shivaji chowk, Shivraj complex, Pusegaon, Maharashtra 415502